FAQs

Website FAQs: your questions, answered

40 plain-English answers about what a website costs, how to look after it, keeping it safe and getting found on Google.

Website cost & pricing

How much does a basic business website cost?

A basic business website often costs anywhere from a few hundred to well over a thousand pounds upfront, depending on the number of pages and the features you need. Read the full answer

Are there monthly fees for owning a website?

There are some ongoing costs, but they do not have to be expensive. Read the full answer

What is the cheapest way to get a website for a small business?

The cheapest way to get a professional website is a streamlined static website built on a proven layout. Read the full answer

Why do web designers charge so much upfront?

Many web designers charge high upfront fees because the platforms they use need hours of set-up: databases, plugins, security configuration and custom code. Read the full answer

Do I have to pay a web developer monthly to keep my site online?

No, not for a static website. Read the full answer

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Maintenance & ease of use

How can I update my website without knowing how to code?

You don't need to code at all: just email us the change and we'll make it for you. Read the full answer

What happens if I don't update my WordPress website plugins?

If WordPress plugins aren't kept up to date, your website becomes more vulnerable to hacking, malware and broken pages. Read the full answer

How do I change a phone number on my website myself?

With our websites, you don't have to: send us the new number and we'll update it everywhere on your site. Read the full answer

What is a low-maintenance website for a non-tech person?

A static website is the lowest-maintenance option for non-technical business owners. Read the full answer

How hard is it to manage a small business website?

Managing a website is easy if it is built on the right foundation. Read the full answer

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Speed, safety & security

Why is my business website loading so slow on mobile?

Websites usually load slowly because of heavy database software, oversized images or too many plugins. Read the full answer

What is a static website and why is it safer?

A static website is a set of ready-made pages that load straight away for your visitors. Read the full answer

How do I secure my website from hackers without hiring an expert?

The simplest way to secure your website without an expert is to use a static website with no database. Read the full answer

Do static websites have databases that can get hacked?

No, static websites don't use databases. Read the full answer

How do I make my website load instantly on phones?

To load quickly on phones, a website needs lightweight pages, small optimised images and fast hosting close to your visitors. Read the full answer

Can a static website get infected with malware or viruses?

It is very unlikely, because a static website has no database, no plugins and no file-upload area for attackers to use. Read the full answer

How do I back up my website if something goes wrong?

Our static websites are backed up automatically: every version is stored in a code repository. Read the full answer

What happens if thousands of people visit my website at the same time?

A static website copes easily with sudden busy periods. Read the full answer

Why do some websites say “Not Secure” in the browser bar?

Browsers show “Not Secure” when a website doesn't use HTTPS, which needs an SSL certificate. Read the full answer

What is an SSL certificate and do I have to pay for it?

An SSL certificate encrypts the connection between your website and its visitors and shows the padlock next to your web address. Read the full answer

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Setup, onboarding & Google

How do I get my local business to show up on Google search?

To show up on Google, your website needs to be fast, mobile-friendly and clearly about your services and your town. Read the full answer

Is SEO included when you pay someone to build a website?

Basic on-page SEO should always be included in a good website build, and it is in ours. Read the full answer

What makes a website mobile friendly for Google?

A mobile-friendly website adjusts its layout to fit any screen, with readable text and buttons that are easy to tap. Read the full answer

How long does it take for a new website to rank on Google?

A new website can appear on Google within days or weeks of being submitted, but ranking well usually takes a few months. Read the full answer

How many pages should a small business website have for SEO?

Three well-planned pages are a solid start for most small businesses: a home page, a services page and a contact page. Read the full answer

Can I keep my existing phone number and email when changing websites?

Yes, you keep your phone number and business email when you change websites. Read the full answer

Do I need to buy my own domain name or will you buy it for me?

We register your domain name for you as part of the package, in your business's name, so you own it. Read the full answer

What information do I need to give a web designer to start?

To start, you only need your logo, a list of your services, your contact details and some photos. Read the full answer

Can I look at my website before it goes live to the public?

Yes, you see your website on a private preview link before it goes live. Read the full answer

Will a static website work with my Google Business Profile?

Yes, a static website works perfectly with your Google Business Profile. Read the full answer

Do small business websites need a privacy policy to be legal?

If your website collects personal information, such as through a contact form, UK data protection law (UK GDPR) requires you to tell people how you use it, usually in a privacy notice. Read the full answer

What makes a website layout look trustworthy to new customers?

A trustworthy website uses real photos, clear contact details, clear prices and genuine customer reviews. Read the full answer

Can I have a contact form or quote form on a static website?

Yes, static websites can have contact and quote forms. Read the full answer

Can you put a map or location finder on a static website?

Yes, a map or directions buttons can easily be added to a static website. Read the full answer

Is it easy to add a blog to a static website later on?

Yes, you can add a blog or news section to a static website at any time. Read the full answer

Can a static website handle videos and image galleries?

Yes, static websites display photo galleries and videos well. Read the full answer

Can I switch from WordPress to a static website easily?

Yes, you can move from WordPress to a static website. Read the full answer

What is the difference between a website builder and a static site?

With a website builder such as Wix or Squarespace, you rent your website on a monthly subscription; a static website is made of files you own. Read the full answer

Will my website look the same on an Apple iPhone and a desktop computer?

Your website shows the same content on every device, with the layout adjusted to fit each screen. Read the full answer

Can a static website be expanded into an e-commerce shop later?

Yes, a static website can be expanded to sell online later. Read the full answer

All Setup, onboarding & Google questions →

Tell us what you need

Send a few lines about your business and what you want the website to do. A 3-page website, domain and first year of hosting cost £350, all in.

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